FREQUENTLY ASKED QUESTIONS
Q: HOW CAN I CHANGE SOMETHING ON MY ORDER?
A: If you need to change or cancel your order, please contact us immediately. We usually process all orders within 1 day, and once your order is processed, we will be unable to make any changes to it.
Q: HOW DO I RETURN MY SHOES?
A. We do not accept shoes returned with postage stickers on the original shoebox. When shipping returns, shoeboxes must be placed inside a larger packaging box.
Q: I ORDERED THE WRONG SIZE. CAN I MAKE AN EXCHANGE?
A: Due to the limitations of our website, we need to receive your return before we can ship out another size of the same item to you. Please email our returns department at firstname.lastname@example.org as soon as you decide to exchange, so that we can put the item you want in exchange on hold for you. Items sell out quickly, so please understand that exchanges are not always possible, but we'll do the best we can to accommodate every request. There will be additional shipping charges on exchange orders.
Q: CAN I ADD ANOTHER ITEM TO AN ORDER I JUST PLACED?
A: We can't add items to an existing order. However, we’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order. Please contact us after placing an additional order so that we may combine your shipments.
Q: I'M UNSURE OF MY SIZE, OR I HAVE A 'FIT' QUESTION. HELP?
A: Please see our Size Chart for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please visit our Let Us Help You Page, email us, or call us at 706.896.5191, and we'll be happy to assist you.
Q: I'M IN LOVE WITH SOMETHING THAT'S SOLD OUT IN MY SIZE! WHAT CAN I DO?
A: New items can sell out quickly! But if you see something you absolutely have to have, just send us an email with your request and if there's any way possible, we'll try to reorder it for you.
Q: CAN I RETURN/EXCHANGE ITEMS THAT I BOUGHT ON SALE?
A: All sale items are FINAL SALE and can't be returned or exchanged. Please see our Store Policies for our full return policy.
Q: HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
A: Your return will be processed within 5-7 business days once we receive your package. You will be notified the amount of your store credit via email at the address you listed on your account as soon as your return is processed.
Q: WHEN WILL MY ORDER SHIP?
A: Your order will ship within 3-4 business days. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when placing your order.
Q: WHERE IS MY ORDER CONFIRMATION?
A: You will receive an email confirmation when your order ships to the email address provided at checkout. If you didn't receive a confirmation, please check your spam folder.
Q: WHY WAS MY ORDER CANCELLED?
A: In the rare case that an item you ordered suddenly became out of stock and is no longer available, you will be contacted within 24 to 48 hours about the cancellation.
Q: I RETURNED AN ITEM. HOW WILL I RECEIVE MY STORE CREDIT?
A: After we process your return, you will receive an email with your store credit attached. Simply use the code provided at checkout on future orders, and your credit amount will be deducted from the final total. If the entire store credit isn't used, the remainder will go back into your account to be used on other future purchases.
Q: DO YOU HAVE GIFT CARDS AVAILABLE?
A: We do offer gift cards! They are available through electronic delivery, which will be emailed directly to the recipient and can be used online. If you would like to use your online gift card in store all you have to do is print out your code and bring it to the store. If you are lucky enough to receive an in-store gift card (white plastic card), which is separate from our 'online' gift cards & would like to use it online please call us at 706.896.5191 so we can activate it for online purchases. Gift cards never expire and are nonrefundable.